The influence ecosystem is not what it used to be. No longer can brands rely on slick marketing and a paid advertisement to drive business impact. With the proliferation of technology and segmentation of audiences and media, transactional communications is a thing of the past. Today more than ever before, brands must root themselves in deeply understanding audiences and their most trusted channels of influence in order to create lasting connections with those audiences to inspire action. With Five Questions with WE, see what the leading industry minds have to say on the future of influence.

“Influence is about defining outcomes.”

- Scott Stanzel

Scott Stanzel

Managing Vice President, Corporate Communications

Capital One

Scott Stanzel is the Managing Vice President of Corporate Communications at Capital One. Prior to his current role, Scott served in multiple political and government posts, including several U.S. Senate and Presidential campaigns. He served as the Deputy White House Press Secretary for President George W. Bush, and worked at both Microsoft and Amazon before joining Capital One.

WE: What should brands consider in their influence strategy?
SS: Influence is about defining outcomes. As a brand, what are we trying to accomplish? How do we tap into the places where our current and potential customers are receiving information? With the changing media landscape, we need to consider all the ways brands can participate and drive conversations with customers—whether that’s in paid, earned, owned or shared media.

WE: What trends will change how brands think about influence?
SS: At Capital One, we want to be a tech company and bank of the future. We consider our investments in AI and machine learning through the lens of how we can become that real-time, intelligent financial assistant to our customers that helps them feel empowered about their own financial life. On the flip side, it’s important that we utilize AI responsibly and ethically. I’m excited about our leadership with responsible AI, as financial service companies need to remain thoughtful in that space.

WE: What role should purpose play in communications strategies today?
SS: From my perspective, there are two reasons people are increasingly looking to companies to have a point of view. First, the erosion of trust in our institutions of government and their dysfunction plays a big part in that. If the government isn’t going to do something, then maybe these large entities can take action. Secondly, we have become savvier consumers now that we have more information available at our fingertips. Consumers want to know that they are doing business with a company that is respectable and shares their values.

WE:  What podcast are you listening to right now?
SS: I’m a huge podcast fan! Right now, my go-to queue includes The Indicator, Freakonomics, Planet Money, Hidden Brain, I’ll Tell You What, and This Week in Tech. My favorite podcast of the last year has been Slow Burn from Slate.

WE: In one sentence, what’s the best piece of career advice you wish you could give your younger self?
SS: Be brave and take risks. Say what you want and go after it. You are responsible for building the career of your dreams.


“Influence is about awareness. Everyone is an influencer, in one way or another.”

- Jessica Naziri

Jessica Naziri

Founder and CEO

Tech Sesh

Jessica Naziri is an entrepreneur and founder of TechSesh, a digital lifestyle magazine for women in the tech industry and STEM, dedicated to helping women advance into positions of leadership and influence. Through keynotes, workshops, and webinars, she shares steps women can take to succeed. Jessica is a writer, social media influencer and content strategist for brands like Qualcomm, Dell and Samsung. Jessica was recently listed number one on Inc.'s 30 Inspirational Women in Tech and included in 2018’s Persian Women in Tech and Create and Cultivate’s Top 100 Women in Tech. Her work has appeared in the LA Times, CBS, Fox, TechCrunch, and Mashable, to name a few.

WE: How do you define influence?
JN:  Influence is about awareness. Everyone's an influencer, in one way or another. Early on in the tech space, I didn’t see anyone that looked or sounded like me. I had to fight gender stereotyping in STEM career fields. I realized I could have an impact. To me, that's influence.

WE: What communications channels are on the rise and decline?
JN: Facebook is dead. Nobody uses Snapchat anymore. The major hitters are Instagram—we see 400 million views on Instagram stories a day! – and Twitter. Twitter is how I begin looking at the news in the morning; it’s the fastest way to get news all in one place. Podcasts are another interesting channel. Video killed the radio star, but podcasts are the future.

WE: What trends are changing the landscape of influence?
JN: Technology continues to influence the evolution of many different fields, particularly influence. Anyone can become an influencer now. Consumer tech and phones have given everyone the ability to document content. As computing gets bigger and easier while everything becomes cheaper, we also see a steep rise, sophistication, and volume of threats against cybersecurity. As we're adopting more modernized technology, moving to the public cloud, and making more use of application software pipelines, we really have an ability and an opportunity to embed and bring automation to security.

WE: What app can't you live without?
JN: I'm conservative when it comes to the apps on my phone. If I don't use an app at least once a week, it gets axed. Instagram is the app I use 24/7. Building relationships with my followers is the cornerstone of my business. I don't get to meet all my fans in person, but Instagram allows us to develop key relationships from afar. It's critical in enabling us to have the personal touch that we feel is so important in growing our TechSesh brand.

WE: In one sentence, what’s the best piece of career advice you wish you could give your younger self?
JN: You don’t need to apologize for someone bumping into you, being passionate, asking for permission, raising children or saying no.


Influence is what content motivates an audience to do.

- Tony Maciulis

Tony Maciulis

Digital Media Expert & Adjunct Professor

Columbia University Graduate School of Journalism

Tony Maciulis is one of those people we assume has figured out how to secretly add more hours to their day. An award-winning and Emmy-nominated journalist, media executive, and content consultant, Tony’s diverse experience spans from broadcast news to syndication, and from emerging digital platforms to brand campaigns. He worked for a decade as Katie Couric's producer—both at the CBS Evening News and then on her daytime talk show. Until 2017, he was the Head of News Video at Yahoo, and has since worked on projects for major initiatives like Global Citizen, Stand Up to Cancer and Food Rescue U.S.  He is also an adjunct professor at Columbia’s Graduate School of Journalism.

WE:  How do you define influence?
TM: Influence is what content motivates an audience to do – the action or belief it engenders. As an example, I was at VidCon in 2015, and I saw a person with blue hair. Then I saw a second person with blue hair, and then a third. Three’s a trend, so I walked up to one of them and asked, “Why does everyone have blue hair?” She explained to me that Tyler Oakley was there. I realized: That’s influence. Tyler Oakley has generated content that the audience has interacted with and said, “I like this guy. I like what he’s saying. I like what he stands for.” All these kids walking around with blue and turquoise hair were interacting at a much deeper level than simply watching a Tyler Oakley video. The influence is how he made them feel and how that feeling made them take an action.

WE: In today’s news environment, who holds the responsibility in defining the truth?
TM: Every single one of us. Every single consumer, creator, corporation and the government—all of us together. While we are seeing more voices, perspectives and stories bubble to the surface, the problem is we are relying on tech companies for our daily information. Tech companies weren’t inherently set up to be content creators. Algorithms are determining what you’re seeing, and you’re determining what you’re seeing by self-selecting topics of interest. We’ve gotten so far from the curation model and relied so much on algorithms that no person is serving as the arbiter of the most important stories in the world right now. I think we need to find a happy medium.

WE: What should brands consider in their influence strategy?
TM: Every screen is an available channel. Every app we engage with on our phones or tablets is ripe with opportunities for monetization.  Emerging lifestyle companies are finding ways to bring content to you that is optimized for monetization. Peloton, for example, hasn’t put just a bike in your home, they put a giant screen in your home. I think that’s brilliant.

WE: If you could be any fictional superhero, who would you be and why?
TM: Batman has a fabulous apartment, and nice clothes. Superman works as a journalist by day, so I kind of relate to him. But, ultimately, I’m much more interested in real life heroes. People like Sully Sullenberger, who successfully landed a plane in the Hudson River and saved the lives of all 155 people on board. I’ll never forget a quote he gave Katie Couric in his first big interview after the crash, “For 42 years, I’ve been making small, regular deposits in this bank of experience, education, and training. On January 15 the balance was sufficient so that I could make a very large withdrawal.” I mean, that’s a rock star.

WE: What’s the best piece of career advice you wish you could give your younger self?
TM: I’ll flip the question and share a piece of advice actually given to my younger self, by a veteran news guy named Rick Kaplan. He told me, “Learn to take ‘yes’ for an answer.” In other words, don’t talk yourself out of a good situation. Take the “yes” and run with it.


Check out our series on purpose here